Five Silver 7PK › Support

五銀 7PK › 支援

Support

支援中心

Need help with startup issues, local XP progress, display problems, or ad interruptions? This page is prepared for quick contact and clear troubleshooting.

若你遇到啟動異常、本機 XP 進度疑問、畫面顯示問題,或廣告流程中斷,這頁提供最快速的聯絡與排查方向。

Updated: May 3, 2026
更新日期:2026年5月3日
Entertainment support only 娛樂型產品支援聲明 Five Silver 7PK is an entertainment card game. Support requests are handled for gameplay, app stability, ads, and privacy-related questions only. 五銀 7PK 為娛樂型卡牌遊戲。本頁主要處理玩法、App 穩定性、廣告流程與隱私相關問題。

Contact support directly

直接聯絡支援

Android iOS

Both Android and iOS versions are supported here. You can use the same contact mailbox and we will sort the request by platform.

Android 與 iOS 版本都使用這個支援入口。你可以使用同一個信箱聯絡,我們會依平台整理處理。

Support hours: Mon–Fri 09:00–18:00 (GMT+8)
客服時間:週一至週五 09:00–18:00(GMT+8)

Frequently asked questions

Is Five Silver 7PK a real-money gambling app?
No. It is an entertainment-only card game. It does not offer deposits, withdrawals, cash conversion, or any real-world value exchange.
Can I play without creating an account?
Yes. The product flow is built around quick access and local progress. Core play does not rely on account registration.
Why does the game emphasize XP and ranks?
Five Silver 7PK uses XP as a visible progression layer. The six-tier, ten-level structure helps players track session performance over time.
Can I play offline?
Core gameplay is designed to be offline-friendly, especially for quick sessions and local progress. Some functions such as ads and update prompts may require network access.
I watched an optional ad but my XP did not update. What should I send?
Please email us with the device model, OS version, time of occurrence, and a brief description of what happened before and after the ad.

Helpful details:

  • Date and time
  • Device model and OS version
  • Whether the ad finished completely
  • Screenshot if available
How do I report an inappropriate ad?
Email onechapterstudios@gmail.com with the ad description, time shown, region, and screenshot if possible.

常見問題

五銀 7PK 是真實金錢賭博 App 嗎?
不是。它是純娛樂型卡牌遊戲,不提供儲值、提款、現金轉換,或任何現實世界價值交換。
需要先建立帳號才能玩嗎?
不用。產品流程就是以快速進入與本機進度為主,核心玩法不依賴帳號註冊。
為什麼遊戲特別強調 XP 與段位?
五銀 7PK 把 XP 當成可見進程層,透過六大段位、每段十級的設計,讓玩家能清楚感受到每次遊玩的累積與變化。
可以離線玩嗎?
核心玩法是以離線友善為方向設計,特別適合快速短局與本機進度延續;但像廣告與更新提示等功能仍可能需要網路。
我看完可選廣告後,XP 沒有更新,該提供哪些資訊?
請來信附上裝置型號、系統版本、發生時間,以及廣告前後的簡短描述。

建議一併提供:

  • 日期與時間
  • 裝置型號與系統版本
  • 廣告是否完整播放
  • 若可取得,請附上截圖
如何回報不適當廣告?
請寄信至 onechapterstudios@gmail.com,並附上廣告描述、顯示時間、所在區域與可取得的截圖。